Skim Camp Policies
Payment & Registration
- Registration may be done by filling out an in-store application, mailing in camp application or registering through our website.
- Payment for all sessions must be paid at time of camp registration. No Exceptions
- Florida Sessions= $135, Full Sessions= $375.00, Mini Sessions= $200.00, Advanced Session= $400.00. We offer a 10% off early winter registration discount for our summer camps. Please inquire before signing up.
Camper Requirements
Campers must be at least five years of age for mini sessions, six years of age for full session, and able to swim. All parents/guardians must sign the Parent Statement form confirming the above statement.
Cancellations & Refunds (by AO)
Occasionally at Alley Oop skim camp, we have to cancel or cut the day short due to the conditions on the beach. Reasons for shortening or cancelling days are, but aren’t limited to:
- Thunder and lightning storms
- Strong Winds
- Dangerous ocean conditions
- Fog
- High Temperatures
- Biting Flies (yes it has happened)
All Cancellations are made to insure the safety of our campers and staff. We work closely with lifeguards and beach officials on a daily basis to make sure we are making the best decisions.
Alley Oop will only refund money if the total amount of hours missed exceeds 7 hours for full sessions and 3 hours for mini sessions, which is the equivalent of one day of camp. If cancellations exceed the one-day hours, money will be refunded based on the hourly rate set by Alley Oop.
Cancellations & Refunds (by you)
Camp Cancellations: In order to best serve our students, Alley Oop has a firm cancellation policy. There is a charge of $30.00 for all session cancellations with a refund of the remainder of the camp fee. If you want to cancel your reservation at camp you must do so two weeks (14 calendar days) prior to the day your son or daughter is scheduled to attend camp (Example: If the first day of your session is 7/28 then you must let us know by 7/14). In the event you still need to cancel after the two week cancellation date has passed you will not receive any refund but a credit will be issued to you. You may only use this credit in our stores or toward camp for next year.
Changing Weeks: Changing your week of camp from one week to another will result in a $20.00 switching fee. No exceptions.
Online Store Policies & Info.
At Alley Oop we take pride in selling products of the highest quality and ship with the best materials available to us.
Online Order Return Policy:
If the merchandise you order shows up damaged, you get the wrong size or the wrong product is shipped you have 48 hours from the delivery date to make us aware of problem. All damaged or incorrect products must be returned within a calendar week (7days) of the day you received package.
Return Items:
Items to be returned must be unused and undamaged with the tags still attached. Returned items must be returned within 7 days of receiving package. (See refund policy below)
Damaged Items:
Damaged items will be replaced only if the damage is our fault. It is up to the consumer to inspect the box when it arrives and to refuse box if it is damaged. In the event that a product is damaged, please notify Alley Oop immediately to start the replacement process. We will pay all shipping involved in getting you your product.
Refunds and Credits:
Alley Oop does not issue refunds. You will receive a credit via email that you can use at either of our stores in Florida, Delaware, or online. Credits may also be used for our services. (skim camp, lessons, etc.)
PRIVACY POLICY
We know that you care how your information is used, and we appreciate your trust that we will use it carefully and sensibly. This notice describes our privacy policy. By visiting us, you are accepting the privacy policy described below.
1. What Personal Information Do We Collect?
* Information You Provide. We receive and store information you enter. For example, when you search for or buy a product, or when you supply information such as your address, phone number or credit card. You can choose not to provide certain information, but then you might not be able to take advantage of some of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our website, and communicating with you. In addition, if you choose, we may share your information with other companies who provide goods or services that you are interested in.
* Cookies. Like many websites, we use “cookies”. Cookies are small programs that we transfer to your hard drive that allow us to recognize you and to provide you with a customized shopping experience. If you do not want us to use cookies, you can easily disable them by going to the toolbar of your web browser, and clicking on the “help” button. Follow the instructions that will prevent the browser from accepting cookies, or set the browser to inform you when you receive a new cookie. In addition, you may visit this and other websites anonymously through the use of utilities provided by other private companies.
* Other Information: Every computer has an IP (Internet Protocol) address. IP addresses of computers used to visit this site are noted. In addition, we automatically collect other information such as email addresses, browser types, operating systems, and the URL addresses of sites clicked to and from this site.
2. How Do We Use Your Information?
* Agents. We employ other companies and individuals to perform functions on our behalf. Examples include delivering packages, sending postal mail and e-mail, and processing credit card payments. They have access to personal information needed to perform their functions, but may not use it for other purposes.
* Law Enforcement. If we receive a lawful court order to release account or other personal information then we will comply with the law. We will also release information when necessary to protect the life, safety or property of others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
3. How Do We Protect the Security of Your Information?
* We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
* We use encryption to protect your information contained in our customer list.
* We use a firewall to protect against unlawful intrusion.
* We limit access to your information on a “need to know” basis.
* We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
* It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
* No system can guarantee absolute security, just as the finest lock cannot guarantee physical security. However, we take every reasonable precaution to assure that your data is secure.
4. Your Choice
If you choose to stop receiving communication from the Alley-Oop, please send a note with this request to:
Alley-Oop
2000 Coastal Hwy. Unit 106
Dewey Beach, DE 19971
5. Other Websites
Various Web sites may be linked to from this site. If you link to another site, your privacy depends on the policy of that site. We strongly urge you to check their privacy policy. Not all sites guarantee that they will not share your personally identifiable information with others. You may also wish to consult privacy guidelines such as those recommended by the Online Privacy Alliance (www.privacyalliance.org).
6. Contact Us
If you would like to learn more about our privacy policy, or to access your personally identifiable information contained on our website, you may contact us at alleyoopskim@hotmail.com. You will be required to provide identifier information to assure that this information is not released to others. We reserve the right to modify this policy in the future. If we do so, notice will be posted on our home page.
